Get answers to all your questions you might have.

We will answer any questions you may have about our online sales right here.

Monday to Friday from 09:00 to 21:00 GMT+8


For any questions, you can contact with us as below:

Email :

We are looking forward to serve you and will reply  you ASAP.


No.3 Waihuan Road,
Shiyan,SZ 518000


Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.


Here is the sites for tracking arrival information:
Once your order is shipped, you will receive an email with tracking number from us. Tracking information is also available in your Order Details page.

Because of the post office’s restrictions on package weight, length and some product types, we may send multiple packages to you, please do not worry if you receive part of the package, please feel free to contact us.

Yes.We can ship our products to almost every country and can offer a free shipping service for most of them.

If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment.
Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Below are some steps and suggestions on how you can solve this issue:

  • Check if the shipping address of your order is correct;
  • Ask your neighbors, relatives or friends if they have received the parcel on your behalf.

We ship the package within 24 hours after the payment cleared.
Standard Shipping Estimated Delivery time:
US/UK/AU/DE/FR, 7-15 working days.
All other countries: 10-28 working days.

We provide free shipping to Most countries with no minimum purchase required for all orders at You also can choose your preferred shipping methods on the Order Information page during the checkout process. Please note for EMS, Expedited Shipping,you should pay the extra shipping fee. offer different shipping methods for you. accepts only PayPal at the moment.

Return items must not be used or have any damage.Most refunds can be processed within 1-3 business days after we receive your package. more details

We do not offer free shipping to some countries where we can not guarantee a cheap or reliable delivery service. However, we strive for increasing the number of countries eligible for our free shipping service, and you may discover that this option is available for your country in the near future.

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.