Return & Refund Policies


We do our best at to ensure that all product are produced to perfection and the specific needs that our customers request. We are confident that you’ll love our product. However, if for some reason you’re not completely satisfied with your item(s), you are entitled to asked return for a refund. For specific details, please refer to the following Return Policy.

Return Policy

If you are not 100% satisfied with the items you received, we can easily arrange an exchange or a refund for you within 30 calendar days of receipt. Please keep the item(s) you want to return or exchange in its new condition. Most returns can be processed within 1-3 business days after we receive your package.
Please consult the customer service:

Indicating the order number, item(s) you want to return and the reason. Our customer service will provide some instructions about returns and exchanges of the item(s) within 24(workdays) hours.

See below for additional information regarding our returns and exchanges policy.

  • Fill in the Return and Exchange Order ID.
  • The Order ID will be find in your ‘My Account – Order’. It will make your request handled efficiently. So please fill in it with clear writing and send the card back with the package.
  • Policy May Different Because of the Different Categories
  • Please note, special categories may be subject to a return policy, that may differ from our standard return policy above.
Return Address
In order to make your return more convenient, we have different warehouses for receiving your package.

  • California Center:For United States Only.
  • Calgary Center:For Canada Only.
  • Shenzhen Center:For Worldwide

Attention:It’s an address for return only, for address details, please contact with customer service.

Please do not send your package back to the address on your package. That is not an effective return address and will cause your package to be lost. And you are responsible for the loss due to the wrong address. So please contact the customer service and they will spare no effort to help.

If you have any questions for the returns and exchanges and shipping cost, please feel free to contact our customer service: